Prevent point earning when a discount is already applied

Introduction

To maintain fairness and control over your rewards program, you may want to prevent customers from earning reward points on purchases where a discount has already been applied. This ensures that points are awarded only on full-price transactions, helping protect your margins while still offering promotional benefits. In this article, you’ll learn how to configure your store to stop point accrual when discounts are used.

Here are the steps to prevent point earning when a discount is already applied:

Step 1: Go to Loyalty rewards >> Set up program >> Earn points

Step 2: Click on Make a purchase >> Advance settings.

Step 3: Scroll down to the bottom, and you will get an option to prevent point earning when a discount is applied. Choose how discounts affect point earning:

1. None → Points are always given, even if a discount is applied.
   
2. Exclude loyalty points for discounted orders → If the order has any discount, the customer won’t earn points.
   
3. Exclude loyalty points for discounted products → If specific discounted products are in the cart, no points are awarded for those products.
   

Note:

1.) If “Exclude loyalty points for discounted products” is enabled, customers will not earn any points when an order-level discount is applied.

2.) If “Exclude loyalty points for discounted products” is enabled, the customers will not earn any points on gift code discounts.

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Now, the customers will not earn points either on loyalty points for discount orders or on discount products and gift card payments.

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