Disable point earning if a discount is already applied

Introduction

In some cases, you may want to avoid rewarding loyalty points on already discounted orders to protect margins and maintain a fair rewards structure. This article explains how to disable point earning when a discount is already applied to an order, ensuring that customers earn points only on full-priced purchases.

Here are the steps to prevent point earning when a discount is already applied:

Step 1: Go to Loyalty rewards >> Set up program >> Earn points

Step 2: Click on Make a purchase activity,  and you will get an option to prevent point earning when a discount is applied. Choose how discounts affect point earning:

1. None → Points are always given, even if a discount is applied.
   
2. Exclude loyalty points for discounted orders → If the order has any discount, the customer won’t earn points.
   
3. Exclude loyalty points for discounted products → If specific discounted products are in the cart, no points are awarded for those products.

Note:

1.) If “Exclude loyalty points for discounted products” is enabled, customers will not earn any points when an order-level discount is applied.

2.) If “Exclude loyalty points for discounted products” is enabled, the customers will not earn any points on gift code discounts.

Now, the customers will not earn points either on loyalty points for discount orders or on discount products and gift card payments.

Important Notes

1. Order-level discounts will also prevent point earning when the discounted products exclusion is enabled.
2. These settings apply only to the Make a purchase earning activity.
3. Any changes made will affect future orders only and will not impact points already awarded.
   

Next⏭️

Revert Claimed but Unused Loyalty Reward Discount Coupons

More Helpful Articles

Re-assign points and cancel the discount

Disable point earning if a discount is already applied

• Related Articles

• Enable point expiry bar on popup

  Introduction: Keeping your loyalty program engaging and effective means reminding customers to use their points before they expire. One powerful way to do this is by enabling a point expiry bar directly on your pop-up. This visual reminder creates ...

• Enable/disable activity rules

  Introduction Activity rules allow you to control when and how loyalty points are awarded for different customer actions. By enabling or disabling activity rules, you can manage which activities are active in your loyalty program, pause point earning ...

• VIP program earning setup

  Introduction In this article, we will walk you through the steps to set up and optimize the earning rules for your VIP program. By carefully configuring these rules, you can ensure that your most loyal customers are rewarded appropriately and ...

• Create or edit custom templates for referred friend rewards

  Introduction Personalize how your referral rewards are presented with custom templates. In AiTrillion, you can create or edit templates to design the emails or messages sent to referred friends with a discount code. This allows you to maintain ...

• Exclude products or collections from earning points for customers

  Introduction Not every item in your store requires customers to earn loyalty points. In some cases—such as gift cards, heavily discounted products, or special collections—you may want to exclude them from your rewards program. By setting up ...