Enable or Disable Activity Rules | Flexibly Manage Loyalty Programs with AiTrillion

Enable/disable activity rules

Introduction

Activity rules allow you to control when and how loyalty points are awarded for different customer actions. By enabling or disabling activity rules, you can manage which activities are active in your loyalty program, pause point earning when needed, and ensure rewards align with your business goals. This article explains how to enable or disable activity rules and how these settings impact loyalty point earning.

Follow the steps below to enable/disable Activity Rules for the Loyalty Program:

Step 1: Go to Loyalty Rewards > Set up a program, and then navigate to Earn Points.

Step 2: Click on the buttons (as per the screenshot) to enable and disable the activity rules.




Important Notes

  • Enabling or disabling an activity rule affects future point earnings only and does not impact points already awarded.

  • When an activity rule is disabled, customers will not earn points for that activity until it is re-enabled.

  • Disabling an activity does not remove or delete the activity configuration or its settings.

  • Activity rules can be enabled or disabled independently, allowing you to control each earning action separately.

  • Customers can view eligible earning activities only if they are enabled in the loyalty program.