Notify Customers When Questions Are Answered | Improve Engagement with AiTrillion

Notify to customer that their question has been answered

Introduction

This article talks about how you can notify your customers of answers to the questions they had on a product(s) on your site.


Here are the steps to notify customers of answer to question:

Step 1: Go to Product reviews >> Question/Answer


Step 2: Once there, click on the question and answer setting and head over to the email settings as illustrated. Make your settings and hit save.



Step 3: Now everytime you answer a question for a customer you can choose to notify the customer of the answer by email!


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