Notify to customer that their question has been answered

Notify to customer that their question has been answered

Introduction

This article talks about how you can notify your customers of answers to the questions they had on a product(s) on your site.


​Here are the steps to notify customers of answer to question:
​
Step 1: Go to Product reviews >> Question/Answer

Step 2: Once there, click on the question and answer setting and head over to the email settings as illustrated. Make your settings and hit save.

Step 3: Now everytime you answer a question for a customer you can choose to notify the customer of the answer by email!


    • Related Articles

    • Establish Question & Answers on Product Page like Amazon

      Introduction A question and answer (Q&A) section on a product page is a feature that allows customers to ask questions about the product and get answers from the store owner or other customers. AiTrillion gives you this facility AND more with its Q&A ...

    • Reply to Customer’s Reviews

      Introduction Imagine a single screen from which you can manage and reply to your customers' reviews. Here are the steps below to reply to customers' reviews: Step 1: Go to Product Reviews > Manage Reviews > Product Reviews. Step 2: Now, as shown in ...

    • Customer facing features of the Customer Account Module

      Introduction In this article, we will explore the customer-facing features of the Customer Account Module and how they can enhance the overall shopping experience, increase engagement, and ultimately boost your store’s performance during peak sales ...

    • Question & answers of a seller about AiTrillion

      Some quick FAQs by sellers about AiTrillion Q: What is Aitrillion? A: Aitrillion is a customer engagement and sales platform that helps businesses improve their customer relationships and increase sales. Q: What are the benefits of using Aitrillion? ...

    • View Customer Tags

      Introduction: Unlock insights into your customer base by exploring AiTrillion's feature to view customer tags. This article walks you through accessing and understanding customer tags, empowering tailored marketing strategies, and enhancing customer ...