Reply to Customer’s Reviews

Introduction

Imagine a single screen where you can manage and reply to all your customers' reviews — that’s exactly what AiTrillion offers. In this article, you'll learn how to reply to customer reviews.

Here are the steps below to reply to customers' reviews:

Step 1: Go to Product Reviews > Manage Reviews > Product Reviews.

Step 2: Now, as shown in the snapshot, click on Edit and then on the Reply option.

Step 3: A popup will appear where you can write your reply, notify the customers, and publish the reviews, and then click on the Submit button to save.

Note: Check the following things:

1.) Notify customer by email - If the customer's email is available, they will be notified when you reply—provided the 'Notify Customer' setting is enabled.

2.) Publish - This includes the following case:

i.) When the auto-publish setting is enabled, any reply to a review will also be automatically marked as published. You can disable this option by unchecking the Publish box.

ii.) If the auto-publish settings is disabled, any reply to a review will not be automatically published. If you write the reply and enable the Publish box, the review will be automatically published.

iii.) If the review is unpublished and you click the 'Publish' button after replying, the reply will be published automatically along with the review
iv.) If you uncheck the 'Publish' button while the review is published, the review will automatically be unpublished.

Now, you will be able to see your replies on the product review page.

Follow similar steps for the Site Reviews.

• Related Articles

• Reply To A Customer On His Query using AiTrillion Live Chat

  Introduction: This article tells you more about how you can reply to messages sent to you by your customers from the AiTrillion live chat system. Here are the steps to reply customer on his query: Step 1: Go to Live Chat Step 2. Click on the message ...

• Filter product reviews

  Introduction AiTrillion allows you to filter product reviews on the basis of star rating and also on the basis of Highest and Lower ratings. Here is how you can use the filters! Here are the steps to filter product reviews: 1. On the product details ...

• Export Product or Site Reviews

  Introduction In this article, we'll explore method to export product or site reviews seamlessly, empowering you to leverage this valuable data to enhance your business strategies and customer experiences. Here are the steps to export Product or Site ...

• Top 5 use cases to implement AiTrillion’s powerful loyalty rewards program with reviews, membership, web push, and email automation.

  Introduction: AiTrillion's loyalty rewards program is a powerful tool for e-commerce stores looking to increase customer retention and drive sales. With its wide range of features and integrations, the platform offers a range of use cases for ...

• Enable AiTrillion Customer account in Shopify new customer account

  Introduction In this article, you will learn about using an Aitrillion customer account with a new Shopify Customer account. What is Customer Account? AiTrillion "Customer Account" is a revolutionary enhancement replacing Shopify's default My Account ...