Allow customers to add video review

Introduction

Allowing customers to add video reviews helps bring authentic experiences to life and builds stronger trust with potential buyers. By enabling this feature, customers can share detailed feedback through videos, making reviews more engaging and impactful than text alone. Video reviews provide a richer understanding of your products, helping shoppers make confident purchasing decisions while enhancing the overall credibility of your store.

Here are the steps to allow customers to add video reviews:

Step 1: Go to Product review >> Display on store >> Review display

Step 2: Enable the settings Allow Video uploads and click on Update settings.

Step 3: Now, when the customer clicks on the Write a review button, there will be an option of Add video

Note:

1. The maximum video size allowed is 20 MB.
   

1. Only two formats of videos are allowed: WebP and Mp4
   

When a customer adds a review, the video will be displayed within it

Note: You can also change the language by going to language settings. Click here to check the article of Edit Language for Review

Important Notes

• Ensure the Allow Video Uploads setting is enabled, otherwise, customers will not see the option to add videos.
• The maximum video size allowed is 20 MB.
• Only WebP and MP4 formats are supported for video uploads.
• The video upload option will appear only when customers click on the “Write a review” button.
• Uploaded videos will be displayed along with the customer’s review on the storefront.
• Make sure to click Update Settings after enabling the feature.
• Large video files may take longer to upload, depending on the customer’s internet speed.
• You can customize the language or labels from the Language Settings if needed. 
  

Next ⏭️

Set a Minimum Character Limit for Reviews

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Enable Product Questions & Answers (Q&A) on Your Store

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