Block customers in AiTrillion by domain or email using a list

Introduction

To maintain the integrity of our platform and prevent unauthorized access or misuse, it is necessary to restrict certain users. This functionality allows us to block customers associated with AiTrillion by identifying and filtering their email addresses or domains during the signup or access process. It helps in ensuring that only approved users can engage with our services.

Note: If you block or suppress customers, they will be marked as inactive, they won't be marked as active until you delete the suppressed domain, and you will not be charged for them if pricing is based on Active customers.

Step 1: Go to Email marketing >> Settings >> General settings

Block customers from a specific domain

Step: Scroll down to the bottom to find the Domain Suppression section. Add the domain you want to block from AiTrillion and click 'Save'.

Note: Check the below points:

1.) If you add a specific domain, both previously signed-up customers and new customers will be marked as inactive.

2.) Inactive customers will not be able to engage with marketing activities.

Once the domain status is completed, existing customers will be marked as inactive, and new sign-ups will also be marked as inactive.

Block customers from a email or import the list to block the customers

Note: On importing the inactive customer list, they will be marked as inactive. However, if they perform any activity on the store, they will be marked as active.

Step 1: Scroll down to the bottom, click on Import suppress/inactive customer list tab, and click on Click here button.

Step 2: Fill the required details and click on Save

Step 3: Map the customers according to the fields - 

Note: Ensure that the 'Customer Status' field is present in the CSV and contains the value 'inactive'.

Step 4: Add the customers to list according to your requirement or remove from the list or create a new list

Step 5: Click on Finish.

Now, the customer will be marked as inactive. You can also check it on Customer timeline. To know what is customer timeline - Click here.

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