Set up a reminder for loyalty point expiry

Introduction

Loyalty programs are a powerful tool to build customer retention and engagement. However, one key challenge for businesses is ensuring customers use their earned loyalty points before they expire. Setting up timely reminders for loyalty point expiration not only helps customers redeem their rewards but also drives repeat purchases and strengthens brand loyalty.

In this article, we’ll walk you through the importance of loyalty point reminders, how to set them up effectively, and maximize their impact on your business. Let’s ensure your customers never miss out on their hard-earned rewards!

Note-:

1.) Point expiry will work on future order after it is enabled

2.) If you reduce the date for point expiry, the scheduled email will still trigger at the previously scheduled time.

Here are the steps to setup Loyalty point expiry -:

Step 1: Go to Loyalty rewards >> Set up program >> Point expiry

Step 2: Click on Click to setup

Step 3: Click on Use your own custom domain and fill in the required details

Note📝: To use custom domain you need to complete the DKIM process. To know more - Click here

Step 4: Enable the button and set the days to send reminder emails before expiry.

To edit the loyalty point expiry email - Click here

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