Send an automatic email upon order fulfillment

Introduction

Sending an automatic email upon order fulfillment helps you keep customers informed when their orders are processed and ready for delivery. This timely communication not only improves transparency but also enhances customer trust and overall shopping experience.

In this article, you’ll learn how to set up an automated email in a workflow that is triggered when an order is fulfilled, allowing you to deliver relevant updates, reduce support queries, and maintain clear communication with your customers.

Here are the steps to send an automatic email on order fulfillment:

Step 1: Go to Workflow Automation >> Workflows

Step 2: Click on the Create from Scratch button.

Step 3: Drag and drop the Order fulfillment trigger

Optional step: Click on the filter and actions tabs to drag and drop actions in the workflow area as per your requirement.

Step 4: Drag and drop the Send email action to the workflow editor and connect the node.

Step 5: Click on Send email action, select the template, fill in the required details, and click on Done. To learn how to create the Workflow email template, Click here.

Step 6: Once everything is done, you can give a name to the workflow, set up the throttle settings, and mark it as active by clicking on the enable button.

Now, an automatic email will be sent to the customers upon order fulfillment.

Important Notes

• Ensure you select the correct trigger (Order Fulfillment) so the email is sent at the right stage.
• Always choose and configure the appropriate email template before activating the workflow.
• Verify that all required fields, such as From Name, From Email, and Reply-To Email are properly filled.
• You can add filters or delays if you want to control the timing or target specific customers.
• Make sure all nodes (trigger and action) are properly connected in the workflow editor.
• Configure contact throttling to prevent duplicate or excessive emails.
• Save and enable the workflow, otherwise emails will not be sent.
• Review email content and personalization to ensure accurate and professional communication.
  

Next⏭️

Setup Newsletter Follow-Up Email Workflow

More Helpful Articles

Using a Date Property Trigger with AiTrillion

Remind Customers To Enter Their Date Of Birth

• Related Articles

• Send Automated Welcome Emails on Signup

  Introduction Sending automated welcome emails on signup helps you make a strong first impression and build a connection with new customers right from the start. A well-crafted welcome email can introduce your brand, set expectations, and encourage ...

• Send Automatic Review Request Emails After Order Fulfillment

  Introduction Timely review requests can significantly increase the chances of receiving valuable customer feedback. By sending automatic review request emails after order fulfillment, you can reach customers when their purchase experience is still ...

• Send an order thank-you email using workflow automation

  Introduction Sending an order thank-you email using workflow automation helps you instantly acknowledge your customers after a purchase while strengthening your brand relationship. A well-timed thank-you email not only confirms the order but also ...

• Send the order summary in an email

  Introduction: Using the Email Design Editor for order summary emails in AiTrillion allows you to customize how order details are presented to your customers. You can design clear, professional, and brand-consistent order summary emails that include ...

• Send an automatic email when someone visits the store

  Introduction Engaging customers at the right moment can significantly improve their shopping experience and increase conversions. Sending an automatic email when someone visits your store allows you to connect with visitors in real time, share ...