Change Contact Throttling Settings

Change Contact Throttling Settings

Introduction

Contact throttling allows you to set limitations on how many times the same customer can be a part of the AiTrillion multichannel automation that you have created.

Watch a quick 4-minute video on Contact throttling settings

Workflow Automation Settings are an integral part of setting up workflows and automating them. Settings for throttling options include:

1. Allow contacts to enter the workflow an unlimited number of times, even if the contact is already on the workflow.

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  • Select this option when you don’t want to limit the number of times the same contact can be a part of this automation.
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2. Do not allow any additional contacts into the workflow. All contacts currently progressing through the workflow will continue to completion.


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  • Select this option to prevent this automation from being sent to new customers. All customers who are a part of this automation will continue to go through it, after which this automation will cease.

3. Limit the number of times a contact may simultaneously be on the workflow to a number of time(s). ('a number of' times is a clickable option)

  • Select this option if you want to limit the number of times the same customer will be a part of this automation and receive its messaging.

4. Limit the number of times a contact may enter the workflow to a number of time(s) every number of time frame(s). ('a number of' in both places and 'time frame(s)' are clickable options)

  • Select this option if you want to limit the number of times, in a certain time frame during which, the same customer will be a part of this automation and receive its messaging. e.g. Send Mr. X this email and push, once every three months.

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