Gift code configurations
Introduction
Now, you can earn customer loyalty easily by offering gift codes! You can reward your customers based on their purchase actions on your eCommerce store.
It encourages your customers to make repeat purchases as they are rewarded for their loyalty. You must be thinking about how to make this happen. AiTrillion has it all that you need to automate your marketing processes.
A Gift code is like a discount code; you can simply create the codes from the admin section. Once customers use these codes, they will earn loyalty points.
To set up a Gift Code in Loyalty Earn Points, follow these steps:
Step 1: Go to Loyalty Rewards > Set Up Program > Gift Code.
Step 2: Navigate to the Upload Gift Codes tab.
Step 3: Download the sample CSV by clicking on the button "View Demo CSV".
Step 4: Fill the data in that CSV (Example screenshot given below).
Note: Please remove the dummy data which is available in the sample CSV
Step 5: Once a CSV is created, upload it by clicking on the Upload CSV button.
The imported CSVs will be shown below:
Ensure that the Gift code bar is enabled
Step 6. Now, you can distribute the codes to your customers by any medium (email, messaging, call, etc.)
One gift code can be used once. No one can use the same code again. The gift code can be sent to an email to existing customers, it is also used by brands to send the code in offline-shipped products with each order to each customer manually. Customers use this code and come online to earn points.
One gift code can be used once. No one can use the same code again. The gift code can be sent to an email to existing customers, it is also used by brands to send the code in offline-shipped products with each order to each customer manually. Customers use this code and come online to earn points.
Important Notes
- Gift codes must be uploaded using the CSV format provided in the sample file to avoid import errors.
- Remove all dummy/sample data from the downloaded CSV before uploading your actual gift codes.
- Each gift code can be used only once and cannot be reused after redemption.
- Uploaded gift codes are not automatically sent to customers, you can distribute them via email, SMS, WhatsApp, or any other channel.
- Gift codes can be used for both online and offline orders, depending on how you distribute them.
- Once a gift code is redeemed, the associated loyalty points are credited automatically to the customer.
- Avoid uploading duplicate gift codes, as this may cause validation or redemption issues.
- If a CSV upload fails, verify the file format, column structure, and required fields before retrying.
- Gift codes uploaded through AiTrillion are tracked within the loyalty program, allowing you to monitor usage and redemption status.
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