Configure loyalty points expiry

Introduction

In this article, you'll gain insights into setting up the expiration of loyalty points and ensuring effective management and incentivization within your loyalty program.

Below are the steps to configure Loyalty Points Expiry:

Step 1: Go to Loyalty Rewards > Set up Program> Point Expire Setting. Make settings as per your requirements and click save/update. Remember to enable the feature from the top right corner of the screen!

Note📝:

1. Customer points will start to expire based on the number of days you have set after the last order date. After this period, all unredeemed points will expire on a rolling basis for customers who have not placed an order for X days or more.​

2. Any changes to the point expiry settings will reset the point expiration period based on the last order date for all customers. For example, if the expiry period is updated from 90 days to 180 days after the last order, the new setting will apply to all customers. This includes customers whose points were previously set to expire in 30 days under the earlier setting.

3. From now, point expiry will work even if make a purchase activity is disabled
   

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