Filter the reviews received from the customers

Filter the reviews received from the customers

Introduction

Managing customer feedback effectively is essential for maintaining product quality and improving customer experience. With the review filtering feature, you can quickly sort and locate specific reviews based on your requirements, saving time and effort.

In this article, you’ll learn how to filter the reviews received from customers so you can easily identify relevant feedback, analyze trends, and take the necessary actions more efficiently.


Here are the steps to filter the reviews received from the customers:




Step 2: You can filter the reviews with the various filters, which are:

🔍 Search: Use the search field to find reviews by:

  • Customer name

  • Customer email

  • Review content


🔎 Search Products: Use the search field to find reviews submitted on a specific product.


⭐ Select Rating: 


Filter reviews based on star rating (e.g., 1-star to 5-star). This allows you to:

  • Quickly identify low-rated reviews that need attention

  • Analyze high-rated reviews for testimonials


📅 Select Created Date: 



Filter reviews by a specific date or date range. This is useful when:

  • Reviewing feedback from a particular period

  • Analyzing recent reviews


📌 Select Status: 


Filter reviews based on their status, such as:

  • Published

  • Unpublished

  • Pending


🖼 Select Media Type: 



Filter reviews that contain:

  • Images

  • Videos

  • Text-only reviews

This is especially useful for identifying user-generated content (UGC) for marketing purposes.




Step 3: Once you add the filter, click on the Filter button to apply it.



Now, you will get the results of the applied filter


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