Revert points automatically on order cancellation
Introduction
When a customer cancels an order, it's essential to manage their reward points appropriately to maintain the integrity of your loyalty program. Reverting points on order cancellation ensures that points awarded for a purchase are deducted if the transaction does not go through. This process helps prevent any misuse of the reward system and keeps the point balances accurate.
Here are the steps to revert points on an order cancellation:
Step 2: Click on Make a purchase tab.
Step 3: Enable the Revert points on the order cancellation button
Now the points will be reverted automatically on order cancellation
Important Notes
Points are reverted only when the order is cancelled in Shopify.
- This setting applies specifically to the Make a Purchase earning activity.
- Reverted points are deducted automatically from the customer’s available loyalty points balance.
- This feature affects future order cancellations only and does not retroactively update past orders.
- Disabling this option will stop automatic point reversal for new cancellations but will not restore previously reverted points.