Introducing WhatsApp Integration in Workflows on AiTrillion

Introducing WhatsApp Integration in Workflows on AiTrillion

Introduction

Integrating WhatsApp with AiTrillion enables you to automate customer communication through one of the most popular messaging platforms. With this integration, you can send order notifications, promotional messages, and workflow-based alerts directly via WhatsApp.

What is WhatsApp Provider?

WhatsApp, owned by Meta Platforms, Inc., offers the WhatsApp Business API to help businesses communicate with customers at scale. However, Meta does not directly provide API access to all businesses. Instead, it works through official WhatsApp Business Solution Providers (BSPs), also known as WhatsApp API providers.

These providers help businesses get approved, integrate, and use the WhatsApp API.

Examples of WhatsApp API Providers:

  • Wati – A WhatsApp BSP focused on SMEs with no-code automation and CRM integration.

Note: Currently, we only support Wati as our WhatsApp API provider.

Quick steps to follow for activating WhatsApp integration -

1.) API Key

To Add Wati API key - Click here.

2.) Message template

To create/add a message template on Wati - Click here

3,) Whatsapp campaign status

To check WhatsApp campaign status - Click here 

4.) Failed reason

To check the failed reason of WhatsApp message - Click here

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