How to Add the AiTrillion Loyalty Program Block in Shopify Customer Page?

Introduction

The AiTrillion Loyalty Program Block allows you to view and manage customer loyalty details directly from the Shopify Customer page. Instead of switching between apps, store admins can access important loyalty data such as points balance, total lifetime points, and redeemed points within the Shopify admin panel itself.

By adding this block, you can quickly adjust customer points, monitor engagement, and provide better support — all from a single screen.

In this article, we’ll walk you through the steps to add the AiTrillion Loyalty Program Block to your Shopify Customer page and start managing loyalty points more efficiently.

Note: Loyalty program block will only show if the Loyalty rewards module is enabled.

Here are the steps to add the loyalty program block in Shopify customer page:

Step 1: Go to Shopify admin >> Click on Customers page.

Step 2: Click on the name of any customer from the list.

Step 3: Scroll down to the bottom and click on the add block button.

Step 4: Click on Loyalty program.

Now, you will get the loyalty program widget with Point and VIP tier details

It includes:

VIP tier - Status of the VIP tier of the customers.
Points Balance
Displays the customer’s current available points.
Total Lifetime Points
Shows the total points earned by the customer since joining the loyalty program.
Redeemed Points
Shows how many points the customer has already used.
Adjust Point Balance (Button)
Allows the store admin to manually:
- Add points
- Deduct points
- Correct customer balances
- Reward compensation or goodwill points

Add/Remove points from the customer's account

Note: Before following the steps below, make sure you have completed the steps above.

Step 1: Click on Adjust point balance.

Step 2: Add the balance that you would like to adjust. Enter a positive number to add points, or a negative number to subtract points.

Step 3: If you would like to add a custom description, click on the custom description. Otherwise, you can click on the Default description, which is (Manual adjustment), and click on the Adjust balance button.

Now, the points will be successfully added to the customer’s account and will be reflected in the Points Balance section.