Block and unblock members from loyalty points

Block and unblock members from loyalty points

Introduction

In this article, we'll walk you through the steps to easily block / unblock members from accessing the loyalty program. This is useful if you need to prevent a particular member from earning or redeeming rewards, or if you want to temporarily suspend a member's account.

Follow the below steps to block and unblock members from the Loyalty Rewards Program on Shopify:

Step 1: Under Loyalty Rewards go to Members > Loyalty Members

Step 2: Click on the email id of the person you want to block from the loyalty system.

Step 3: Flick the switch where it says block member, as illustrated.


NotesWhen a customer is blocked-

  1. They will no longer be able to earn points for completing actions at your store.

  2. Their referral link will no longer be active or usable.

  3. They will not be able to see the loyalty rewards program on your site after logging into their account.

🚨If a blocked customer is logged into their account on your store, they will still be able to see your Loyalty Rewards Program.

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