Assign/Change VIP tier manually

Introduction

In this article, we’ll walk you through the process of manually assigning VIP tiers providing exclusive benefits, personalized services, and special perks.

Assign Vip Tier

Here are the steps to Assign VIP tier manually -:

Step 1: Go to Loyalty rewards >> Members >> Loyalty members

Step 2: Search for and click on the email or name of the customer to whom you want to assign the tier.

Step 3: Click on Assign VIP Tier

Step 4: Select a Tier - A pop-up window will appear with a dropdown menu listing the available VIP tiers (e.g., Silver, Gold, Platinum). Select the appropriate tier from the list.

Step 5: Set the Tier Duration. Choose whether the tier should be assigned for a limited duration (e.g., 12 months) or forever.

Step 6: Save the Changes. Click the Change Tier button to apply the new VIP status to the customer. The customer will now be immediately moved into the selected VIP tier.

Change VIP tier

Here are the steps to Assign VIP tier manually -:

Step 1: Go to Loyalty rewards >> Members >> Loyalty members

Step 2: Search for and click on the email or name of the customer to whom you want to assign the tier.

Step 3: Click on Change VIP Tier

Note:
1) If the customer is already enrolled in a tier and you change it, the existing details will be overwritten, and the new tier assignment will take effect based on your manual selection.  

2) Once the duration of the manually assigned tier expires, the customer will be reassigned to a tier based on the settings configured in your VIP program (e.g., amount spent, points spent, or tag-based criteria).

Step 4: Select a New Tier & Duration. Choose the new tier from the dropdown menu. Select the duration (forever or a specified number of months).

Step 5: Click Change Tierto update the member’s VIP tier.

The customer will now be immediately moved into the selected VIP tier.

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