There are several reasons why web push notifications might not be showing. Here are some common issues and important settings you need to check across different operating systems and browsers:
Common Reasons for Web Push Notifications Not Showing
Permission Not Granted: Users must grant permission for your website to send notifications.
Notification Blocked: Users might have blocked notifications from your website either intentionally or unintentionally.
Browser Restrictions: Some browsers have specific restrictions or settings that need to be enabled for push notifications to work.
Do Not Disturb Mode: Users might have enabled 'Do Not Disturb' mode, which can prevent notifications from appearing.
Network Issues: Intermittent or poor network connections can affect the delivery of push notifications.
Important Settings for Different Operating Systems and Browsers
Windows
Chrome/Edge/Firefox:
Chrome:
Edge:
Firefox
Ensure notifications are enabled for the browser in the Windows settings:
Go to Settings > System > Notifications & actions.
Find your browser and make sure notifications are turned on.
In the browser settings, ensure site notifications are allowed:
Chrome: Settings > Privacy and security > Site settings > Notifications.
Edge: Settings > Cookies and site permissions > Notifications.
Firefox: Options > Privacy & Security > Permissions > Notifications.
Do Not Disturb Mode:
Make sure Focus Assist (Do Not Disturb) is turned off in Windows:
Go to Settings > System > Focus Assist and set it to off.
macOS
Safari/Chrome/Firefox:
Ensure notifications are enabled for the browser in macOS settings:
Go to System Preferences > Notifications.
Select your browser and make sure notifications are allowed.
In the browser settings, ensure site notifications are allowed:
Safari: Preferences > Websites > Notifications.
Chrome/Firefox: Follow the same steps as for Windows browsers.
Do Not Disturb Mode:
Make sure Do Not Disturb is turned off in macOS:
Go to System Preferences > Notifications > Do Not Disturb and ensure it is off.
Android
Chrome/Firefox:
Chrome
FIrefox
Ensure notifications are enabled in the browser settings:
Chrome: Settings > Site settings > Notifications.
Firefox: Settings > Notifications.
Ensure app notifications are enabled in Android settings:
Go to Settings > Apps & notifications > [Your Browser] > Notifications.
Do Not Disturb Mode:
Ensure Do Not Disturb mode is off:
Go to Settings > Sound > Do Not Disturb and ensure it is off.
iOS (Safari)
iOS does not support web push notifications for third-party browsers (like Chrome or Firefox) or for websites on Safari.
Why is my push not delivered through Workflow?
For Workflow automation, it is important to have the customer registered and having the email or phone only then workflow push can be sent.