View AI Agent Conversations
Introduction
The AI Agent Conversations section allows you to review all customer interactions handled by your AI Agent. You can view conversation details, monitor the AI Agent's responses, and analyze customer queries to evaluate performance and improve the overall support experience. This article explains how to access and review AI Agent conversations.
Here are the steps to check the conversation done by Ai Agent with customers:
Step 2: Select the agent for which you want to check the conversation
Step 3: You will be able to see the conversation made by the customers. You can click on the eye icon to see the customer details.