Enable Auto-Reply with AI Agent and AI Reply Signature

Introduction

Enable Auto-Reply with AI Agent and AI Reply Signature allows you to automatically respond to customer messages using your AI Agent while adding a customizable AI Reply Signature to clearly indicate that the response was generated by AI or send any brand-related name or signature. This helps you provide instant customer support, maintain transparency, and deliver a consistent messaging experience across conversations. In this article, you'll learn how to enable AI Agent auto-replies, configure the AI Reply Signature, and customize the settings for automated customer responses.

Auto-Reply with AI Agent

Here are the steps to enable Auto-Reply with AI Agent:

Step 1: Go to WhatsApp marketing >> Settings

Step 2: Click on the Configure button.

Note: Ensure that the AI Agent module is enabled and the bot has been created. To learn how to create the AI Agent bot, click here.

Step 3: Enable Auto-reply with an AI Agent and select the bot.

Now, whenever a customer sends a message to the connected WhatsApp number, the AI Agent will automatically respond to the customer's message.

To check the WhatsApp message replied by the AI Agent, go to WhatsApp marketing >> Team Inbox and click on the conversation with the name AI Bot. 

Note: You can take over a WhatsApp conversation at any time to reply to the customer manually. When you're ready, you can reassign the conversation to the AI Agent to resume automated responses.

AI Reply Signature

AI Reply Signature lets you add a custom label or signature to AI-generated responses, making it clear to customers that the message was sent by your AI Agent. This helps maintain transparency while providing automated support.

Here are the steps to enable AI Reply Signature:

Step 1: Go to WhatsApp marketing >> Settings

Step 2: Click on the Configure button.

Step 3: Enable the button of - Add a signature to AI replies and add the Signature or name here.

Once enabled, the AI Reply Signature will be automatically added to all AI-generated responses sent to customers. To verify the signature, go to WhatsApp Marketing > Team Inbox and open any conversation where the AI Agent has replied. The AI Reply Signature will be displayed with the AI-generated response, as shown in the image below.

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