Key Metrics

At the top of the report, you can view a summary of performance:

• Sent – Total number of WhatsApp messages triggered by the workflow.
• Delivered – Messages successfully delivered to customers.
• Read – Messages opened/read by customers.
• Replied – Number of customer responses received.
• Total Revenue – Revenue generated from the campaign.

These metrics give a quick overview of how your automation is performing.

Filters and Actions

• Workflow Selector - Choose a specific workflow (e.g., “Order Thank You”) to view its report.
• Date Range Filter - Select a start and end date to analyze performance for a specific period.
• Search Option - Search by customer name or email to find specific records quickly.

Log Report Details

The Log Report section provides a detailed, customer-level breakdown:

• Member Name – Customer name
• Email – Customer email address
• Phone – Registered phone number
• Sent – Indicates if the message was sent
• Delivered – Shows delivery status
• Read – Indicates if the message was opened
• Replied – Shows whether the customer responded
• Revenue – Revenue attributed to that message (if any)
• Created On – Date and time the message was triggered

Status Indicators

• ✔️ Checkmark – Action completed successfully (e.g., delivered or read)
• ❌ Cross icon – Action not completed (e.g., not delivered or not read)