Assign a WhatsApp Number to a Specific User
Introduction
Assigning a WhatsApp number to a specific user ensures that incoming customer conversations are automatically routed to the right person or department. This helps distribute conversations efficiently, improve response times, and enable teams to manage customer inquiries based on their roles or responsibilities.
In this article, you'll learn how to assign a WhatsApp number to a specific user, ensuring that customer conversations are directed to the appropriate team members for faster and more organized support.
Here are the steps to assign a WhatsApp number to a specific user:
Step 2: Click on the Configure button.
Step 3: Select the Specific user, click on the name to whom you want to assign the access, and click on the Save Access button.
Now, incoming conversations will be automatically assigned to the specified user or team. Each user will only be able to view and manage the WhatsApp numbers assigned to them, regardless of how many WhatsApp accounts are connected to AiTrillion.
Related Articles
WhatsApp Team Inbox: Search Chats and Assign Them to Staff
Introduction The WhatsApp Team Inbox is the shared inbox where your team answers customers. On a busy store it fills up fast — several hundred conversations is normal — and two things used to make it hard to work in. Finding an older chat meant ...Connect Multiple WhatsApp Numbers for Multi-Team Support and Messaging
Introduction Managing customer conversations across multiple WhatsApp numbers and support teams is simple with Multi-Team Support. By connecting multiple WhatsApp Business numbers, you can assign dedicated numbers to different teams, departments, or ...Auto-assign Affiliate group
Introduction In this article, we'll walk you through how to set up auto-assignment for affiliate groups and the benefits this automation can bring to your affiliate program management. Here are the steps to auto assign Affiliate group-: Step 1: Go to ...Send WhatsApp Template Messages Using API
Introduction Sending WhatsApp template messages using API allows you to automate communication and reach customers instantly with approved messages. This is especially useful for sending transactional updates, notifications, and alerts directly from ...Manage WhatsApp Conversations with Team Inbox
Introduction The Team Inbox (WhatsApp) enables you to efficiently manage all customer conversations from a single, centralized dashboard. It allows your team to view, organize, assign, and respond to WhatsApp messages in real time, ensuring no ...