Manually Unsubscribe a Customer from Email List | Manage Preferences with AiTrillion

Unsubscribe Customer From An Email List Manually

Introduction:

Managing your email lists effectively is essential to maintaining strong customer relationships and ensuring compliance with email marketing best practices. There may be situations where you need to manually unsubscribe a customer from a specific email list—whether due to a direct request, data correction, or internal updates. This article will walk you through the simple steps to manually remove a customer from an email list, helping you keep your records accurate and your communications relevant.


Watch a quick 2-minute video to unsubscribe the customer from an email list manually



Follow the steps below to manually unsubscribe customers from an email list.



Step 2: Click on the Full name of the customer or the View details button to check the details of the specific customer.

Step 3: Click on the emails from which you want to unsubscribe the customer.

There are 3 options available:
1. Marketing email subscription - Shows whether the marketing email is subscribed to or not.
2. Transaction emails - Displays whether the transaction email is subscribed to or not.
3. Review request email - Shows the details of whether the review email is subscribed to or not.



Step 5: Click on the Update button to save the settings.


Important Notes:

  1. Manually unsubscribing a customer will stop them from receiving the selected email type (Marketing, Transactional, or Review emails) based on your selection.
  2. Make sure you are editing the correct customer profile before updating the subscription status.
  3. After making changes, always click the Update button to save the settings. Changes will not be applied unless saved.
  4. Unsubscribing from marketing emails will not affect transactional emails unless you manually disable them.
  5. If a customer has already unsubscribed using an email footer link, the status will automatically reflect as unsubscribed.

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