Managing your email lists effectively is essential to maintaining strong customer relationships and ensuring compliance with email marketing best practices. There may be situations where you need to manually unsubscribe a customer from a specific email list—whether due to a direct request, data correction, or internal updates. This article will walk you through the simple steps to manually remove a customer from an email list, helping you keep your records accurate and your communications relevant.
Unsubscribe Customer From An Email List Manually
Introduction:
Watch a quick 2-minute video to unsubscribe the customer from an email list manually
Follow the steps below to manually unsubscribe customers from an email list.
Step 1: Go to Customers >> All Customers
Step 2: Click on the Full name of the customer or the View details button to check the details of the specific customer.
Step 3: Click on the emails from which you want to unsubscribe the customer.
There are 3 options available:
1. Marketing email subscription - Shows whether the marketing email is subscribed to or not.
2. Transaction emails - Displays whether the transaction email is subscribed to or not.
3. Review request email - Shows the details of whether the review email is subscribed to or not.
Step 5: Click on the Update button to save the settings.
Important Notes:
- Manually unsubscribing a customer will stop them from receiving the selected email type (Marketing, Transactional, or Review emails) based on your selection.
- Make sure you are editing the correct customer profile before updating the subscription status.
- After making changes, always click the Update button to save the settings. Changes will not be applied unless saved.
- Unsubscribing from marketing emails will not affect transactional emails unless you manually disable them.
- If a customer has already unsubscribed using an email footer link, the status will automatically reflect as unsubscribed.