How to setup Loyalty Points Expiry

How to setup Loyalty Points Expiry

Offer time triggers loyalty benefits to your customers to encourage fast redemption of earned points. Use this guide to set the expiry date, after which all the loyalty reward points earned by a customer shall expire.

Step 1. Login to AiTrillion.

Step 2. Go to Loyalty Rewards > Set up Program> Point Expire Setting. Make settings as per your requirements and click save/update. Remember to enable the feature from the top right corner of the screen!


1. The loyalty point expiry settings depend on the customer’s last order. Suppose someone’s points are about to expire and he placed an order then the count will start from 1 for him.

2. Any update in the point expiry setting will reset the point expiration date of all customers. For example, if the point expires is set to 90 days. And after 60 days it is reset to 180 days. So it will update for all customers’ point expiration dates. (including those customers whose points were about to expire in 30 days according to the previous setting)

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