Reverse points redemption

Reverse points redemption

Introduction

This article details the process of reversing a point redemption in cases where a customer accidentally redeems it or changes their mind. If such an event occurs, you can simply remove the discount code, credit the appropriate points back to the customer, and notify them via email.

Notes
Customer can request admin and admin can only provide points and cancel the discount code.

Here are the steps to cancel points redemption:

Step 1: Go to Shopify admin >> Discounts and click on discount which has been redeemed by mistake


Step 2: Scroll down at the bottom and click on Delete discount


Step 3: Go to Loyalty rewards >> Members >> Loyalty members. Click on email or name


Step 4: Click on Give points

Step 5: Enter the desired point, which needs to be sent to the customer, and click on Give point


    • Related Articles

    • Setup Reedem Points

      Watch the 5-minute Loyalty Redeem Points setup video: Introduction In this article, we'll walk you through the process of setting up and managing your loyalty program's redeem points system. Rewards are a part of AiTrillion 's loyalty system and can ...
    • Redeemed the points into store credit from the front store loyalty popup

      Introduction Offering store credit redemption directly from the front store is a fantastic way to enhance the customer experience and build loyalty. By allowing customers to easily redeem their earned credits during checkout, you streamline the ...
    • Manually adjust Loyalty Points

      Introduction In this article, we'll delve into the process of manually adjusting customer loyalty points within your AiTrillion platform. Here are the steps to manually adjust the customer’s Loyalty Points -: Step 1: Under Loyalty Rewards go to ...
    • Cart widget points

      Introduction In this comprehensive article, we'll walk you through the steps to configure Cart Widget Points, enabling you to display customers' loyalty points directly in their shopping carts. Here are the below steps to set Cart Widget Points: Step ...
    • Export loyalty points

      Introduction In this article, we'll explore the seamless process of exporting Loyalty Points data from your AiTrillion account. Whether you need to analyze customer engagement or integrate loyalty data with other systems, exporting Loyalty Points is ...