Set Up Customer Reactivation Workflow | Win Back Inactive Users with AiTrillion

How to setup Customer Reactivation in Workflow Automation?

Introduction

Re-engaging inactive customers is essential for improving retention and driving repeat sales. A Customer Reactivation Workflow helps you automatically reach out to customers who haven’t interacted with your store for a defined period, encouraging them to return and make a purchase.

In this article, you will learn how to set up Customer Reactivation in Workflow Automation. This will help you win back inactive customers, boost conversions, and strengthen long-term customer relationships through timely and targeted communication.


Here are the steps for setting up customer reactivation workflow:



Step 2: Click on the Miscellaneous tab and then click the “Use Now” button for the Customer Reactivation template in Workflow Automation.



Step 3: A pop-up will appear asking for confirmation. Click on Yes, use it!



Step 4: The workflow with a trigger, including the default template, will appear. Customize the filters and actions as per your needs.



Step 5: You can change the email template according to your requirements and brand aesthetics by clicking on the link available in the Send email action.



Step 6: Edit the workflow name, set up the throttle settings, and mark the workflow as active by clicking on the Active button.



Now, emails will be sent to customers once they enter the workflow.