Set Up Customer Reactivation Workflow | Win Back Inactive Users with AiTrillion

How to setup Customer Reactivation in Workflow Automation?

Introduction

Re-engaging inactive customers is essential for improving retention and driving repeat sales. A Customer Reactivation Workflow helps you automatically reach out to customers who haven’t interacted with your store for a defined period, encouraging them to return and make a purchase.

In this article, you will learn how to set up Customer Reactivation in Workflow Automation. This will help you win back inactive customers, boost conversions, and strengthen long-term customer relationships through timely and targeted communication.


Here are the steps for setting up customer reactivation workflow:



Step 2: Click on the Miscellaneous tab and then click the “Use Now” button for the Customer Reactivation template in Workflow Automation.



Step 3: A pop-up will appear asking for confirmation. Click on Yes, use it!



Step 4: The workflow with a trigger, including the default template, will appear. Customize the filters and actions as per your needs.



Step 5: You can change the email template according to your requirements and brand aesthetics by clicking on the link available in the Send email action.



Step 6: Edit the workflow name, set up the throttle settings, and mark the workflow as active by clicking on the Active button.



Now, emails will be sent to customers once they enter the workflow.

    • Related Articles

    • Setup an Abandoned cart & checkout series in Workflow Automation

      Introduction Recovering lost sales is essential for maximizing your store’s revenue, and abandoned cart and checkout reminders play a key role in achieving this. An Abandoned Cart & Checkout Series Workflow helps you automatically follow up with ...

    • Setup a Browse Abandoned Workflow

      Introduction Customers often browse products without making a purchase, which creates an opportunity to re-engage them and guide them back to your store. A Browse Abandoned Workflow helps you automatically follow up with customers who viewed products ...

    • Setup a Replenishment Reminder Workflow

      Introduction Encouraging repeat purchases is essential for sustaining long-term growth, especially for products that need regular replenishment. A Replenishment Reminder Workflow helps you automatically remind customers to reorder products they are ...

    • Set Up a Product Cross-Sell Workflow

      Introduction Increasing average order value is key to growing your store’s revenue, and cross-selling is one of the most effective ways to achieve it. A Product Cross-Sell Workflow helps you automatically recommend relevant or complementary products ...

    • Setup a Customer Winback Workflow automation

      Introduction Re-engaging inactive customers is essential for improving retention and maximizing customer lifetime value. A Customer Winback Workflow automation helps you automatically reach out to customers who haven’t interacted with your store for ...