You can now choose if you want to offer a single agent assistance on your site with WhatsApp or if you want a multi-agent option. Read this blog to learn how to configure this WhatsApp Facility with AiTrillion.
1. Login to AiTrillion
2. Navigate to Whatsapp and click on WhatsApp Chat
3. Under the AiTrillion WhatsApp Chat Widget section enable multiple agents and save when ready. The save button is located at the bottom of the page.
Here is a preview of what the widget looks like with multiple agents enabled: