Introduction
This article details the process of reversing a point redemption in cases where a customer accidentally redeems it or changes their mind. If such an event occurs, you can simply remove the discount code, credit the appropriate points back to the customer, and notify them via email.
🗒️Customer can request admin and admin can only provide points and cancel the discount code.
Here are the steps to cancel points redemption:
Step 1: Go to Shopify admin >> Discounts and click on discount which has been redeemed by mistake
Step 2: Scroll down at the bottom and click on Delete discount
Step 3: Go to Loyalty rewards >> Members >> Loyalty members. Click on email or name
Step 4: Click on Give points
Step 5: Enter the desired point, which needs to be sent to the customer, and click on Give point
Next➡️
💡Tips for Loyalty Reward Program