Contact throttling allows you to set limitations on how many times the same customer can be a part of the AiTrillion multichannel automation that you have created.
Workflow Automation Settings are an integral part of setting up workflows and automating them. Settings for throttling options include:
1. Allow contacts to enter the workflow an unlimited number of times, even if the contact is already on the workflow.
Select this option when you don’t want to limit the number of times the same contact can be a part of this automation.
2. Do not allow any additional contacts into the workflow. All contacts currently progressing through the workflow will continue to completion.
Select this option to prevent this automation from being sent to new customers. All customers who are a part of this automation will continue to go through it, after which this automation will cease.
3. Limit the number of times a contact may simultaneously be on the workflow to a number of time(s). ('a number of' times is a clickable option)
Select this option if you want to limit the number of times the same customer will be a part of this automation and receive its messaging.
4. Limit the number of times a contact may enter the workflow to a number of time(s) every number of time frame(s). ('a number of' in both places and 'time frame(s)' are clickable options)
Select this option if you want to limit the number of times, in a certain time frame during which, the same customer will be a part of this automation and receive its messaging. e.g. Send Mr. X this email and push, once every three months.