Skip to main content
All CollectionsForm Builder
How To Create Conditional Email Logic?
How To Create Conditional Email Logic?
Updated over a week ago

In the custom type of form, we have a feature to set conditional email logic based on user-selected value. Follow the steps for guidance –

Step 1. Log in to your Shopify store and navigate to Apps > Form Builder.

Step 2. Create or edit a custom form.

Step 3. Have a glimpse on screenshots as per the example elaborated below –

Example –

A. If we have a radio field in the form with three options say A, B, and C along with the corresponding values a,b and c.

B. Now, from Settings > Conditions > Conditional email, rules can be added.


C. Rules such as, if the user selects A then we want to send an email at “a@demo.com“, if B then we want to send an email at “b@demo.com” and if C we want to send an email at “c@demo.com“. So, here the logic will be –

If Radio Group → Is (Equal/less/Greater) → Value a → Then send an email at→ a@demo.com
If Radio Group → Is (Equal/less/Greater) → Value b → Then send an email at→ b@demo.com
If Radio Group → Is (Equal/less/Greater) → Value c → Then send an email at→ c@demo.com


Note – If any email logic does not exist then all the emails will be sent to email addresses added in the “To Email” field available in the form settings.

Did this answer your question?